shipping
We are committed to do all we can to ensure our clients’ orders are fulfilled without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling and technical malfunctions could have an influence. We ship Monday through Friday, excluding weekend and select holidays. It takes 5-10 business days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending where your item was shipped from.
Please note, all our packages are shipped with signature requirement. Kindly provide an address where a recipient will be available to sign for the package. If no one is available at the time of the delivery, the package will be returned to our warehouse.
The following information is an estimated timeframe you should receive your order after it has been shipped:
Service: Canada Post or UPS
Estimated transit time: 3 - 7 business days
wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If the wrong shipping address is provided, please contact us at orders@AiyaayiA.com immediately. We do our best to speed up processing and shipping times, therefore there is a small time gap to change the address of your order. We cannot guarantee the change. If the parcel is shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel, additional shipping fees may be applied.
order cancellation or modification
If you decide to cancel or modify your order, please email us at orders@AiyayiA.com as soon as possible. We will do our best to make the change however, we cannot guarantee that we will be able to do so. If it’s too late for our team to cancel or modify your order, you can return your order to us once you’ve received it.
Please note, if an Aiya ayiA account is created after placing an order, the order will not appear in your dashboard. We are also unable to link the order to a new account. Only orders placed with an Aiya ayiA account will appear in your account. If you place an order as a guest, you will still receive a shipping notification with a tracking number.
